Refund and Returns Policy

Refund & Returns Policy
Effective Date: 19-03-2023

At Gadzo.shop, your satisfaction is our priority. If you're not completely happy with your purchase, we’re here to help. Please read our policy below for details on returns, exchanges, and refunds.

✅ Return Eligibility

You may return most items within 7 days of delivery if the following conditions are met:

Item is unused, undamaged, and in its original packaging
You have a valid order number or proof of purchase
Item is not a clearance, personalized, or non-returnable item

📦 How to Initiate a Return

Email us at: returns@gadzo.shop within 7 days of receiving the item
Include:
- Order number
- Item(s) to return
- Reason for the return (with photo if applicable)
We’ll reply with return instructions and the return shipping address
Package your item securely and ship it back using a trackable method

🔁 Exchanges

We offer free exchanges if your item is:

Damaged or defective upon arrival
Incorrect (wrong item, size, or color)

Please contact support@gadzo.shop within 3 days of delivery with a clear photo and description of the issue.

💸 Refunds

Once we receive and inspect your return:

You’ll be notified via email
If approved, a refund will be issued to your original payment method
Refunds may take 5–10 business days to reflect in your account, depending on your bank or provider

🚫 Non-Returnable Items

We do not accept returns on:

Final sale or clearance items
Used or damaged products (unless due to our error)
Custom or special-order items
Returns requested after 7 days of delivery

📦 Return Shipping Costs

If the return is due to our mistake (damaged, defective, wrong item): We cover return shipping
If the return is due to customer preference (changed mind, wrong item ordered): You cover return shipping